Refund policy

Last updated: August 26, 2026

PHYSICAL PRODUCTS

We accept return requests for eligible physical products within 30 days of delivery.

To qualify for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Before returning anything, contact us at thenoblelune@gmail.com with your order number and reason for the return.

Do not send returns to the company address displayed on our website. Approved returns will receive separate return instructions and the correct return address. Unauthorized returns may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a tracked shipping service. Original shipping charges, when applicable, are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days at thenoblelune@gmail.com and include your order number, a description of the issue, and clear photos or video. Once reviewed, we will arrange an appropriate replacement or refund at no additional cost.

CANCELLATIONS AND ADDRESS CHANGES

Contact us within 12 hours of placing your order if you need to cancel it or change the delivery address. We cannot guarantee changes after processing has begun.

DIGITAL PRODUCTS

Digital products cannot be returned. Once a digital product has been accessed or downloaded, the purchase is non-refundable except where required by law.

If you purchased a digital product by mistake and have not accessed or downloaded it, or if the file is defective or inaccessible, contact us within 14 days of purchase. Duplicate charges will be reviewed and refunded when verified.

NON-RETURNABLE ITEMS

We cannot accept returns for:

  • Digital products that have been accessed or downloaded

  • Gift cards

  • Personalized or custom-made products

  • Used items

  • Opened hygiene-sensitive products

  • Items marked as final sale

REFUNDS

We will notify you after reviewing your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at thenoblelune@gmail.com.

CONTACT

For questions about returns or refunds, email thenoblelune@gmail.com.